Taita Hills Safari Resort & Spa

Dear Lisa, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointing experience, especially regarding the room issue and the service you received. Please accept my sincerest apologies that you did not receive the upgraded room you had booked and that our team did not provide a suitable alternative or the level of courtesy you rightfully expected. This is far from the standard we strive to uphold. I fully understand how this impacted what should have been a highlight of your safari experience, and I deeply regret that we fell short. Your feedback has been shared with our front office and reservations team for immediate review to ensure such situations are handled more proactively and professionally in the future. Should you choose to give us another opportunity, I would love to personally ensure a much smoother and more enjoyable stay for you. I also warmly encourage you to experience our heated salty water infinity pool, which offers not only breathtaking views of the savanna but also soothing health benefits that help unwind both body and mind. Thank you again for your honest review. Warm regards, JUDY MWANGI, GENERAL MANAGER