The President Hotel

Dear Crystal, Thank you for taking the time to provide detailed feedback on your recent stay. We regret to hear that your experience did not meet your expectations, and we sincerely apologize for the issues you encountered. We are deeply concerned about the problems you mentioned, including the crowded breakfast room, poor quality of the continental breakfast, inadequate bathroom ventilation, lack of hot water, and the unfortunate incident involving your personal belongings. This is not the standard of service we strive to provide. The safety and comfort of our guests are our top priorities. We will investigate the ventilation issue that led to the fire alarm and address the hot water problem with our maintenance team. Additionally, the report of stolen coins is extremely troubling, and we will conduct a thorough investigation to ensure such incidents do not occur in the future. We apologize for the unsatisfactory response you received from our receptionist. This is not reflective of our usual standard of guest service, and we will reinforce proper training to ensure all staff handle guest concerns with the utmost care and professionalism. We value your feedback as it helps us to improve our services and facilities. Should you reconsider staying with us again, we would welcome the opportunity to provide you with a better experience. Thank you for bringing these matters to our attention. Warm regards, Alice AFOM