True Beach Resort

Dear Dieter , We truly appreciate you taking the time to share your feedback with us regarding your recent stay at our resort. We deeply regret that your experience did not meet your expectations and for any inconvenience you encountered during your time here. We understand your concerns about the room you received not meeting your expectations. We apologize for any disappointment caused. As we strive to enhance guest comfort. Regarding the dining experience we're sorry to hear that the variety and service fell short of your expectations. Rest assured, we are taking steps to ensure that our guests have a smooth and convenient experience in these areas. Please accept our apologies for any inconvenience these circumstances may have caused you. We are heartened by your acknowledgment of our team members. We value your feedback deeply, as it helps us identify areas that need improvement and enables us to refine our services. Your comments have been discussed with our management team, and we are actively taking steps to address the highlighted concerns. We sincerely apologize that your overall experience did not align with the standards we strive to provide. It is our sincere hope that you will consider staying with us again in the future, giving us another opportunity to create a more positive and enjoyable experience for you. Warm regards, True Beach Resort Team