TUI BLUE Palazzo del Mare

Dear Diana, Thank you for choosing to stay with us and for taking the time to share your comments. We are very disappointed to hear that you were not entirely satisfied with your holidays and that we did not manage to meet your expectations on several aspects. We always consider customer feedback; we have taken note of your comments, and have forwarded them to the relevant departments for evaluation. In regards to the food quality, we are surprised to hear this as we keep receiving good reviews from our customers and we do our best to provide good quality and variety of choice. Please note that our members of staff are multilingual and many of them also speak German. We hope that you contacted any member of staff if you felt displeased at any point during your stay, as we would do our outmost to address any issues in order to make your stay more pleasurable. Once again thank you for your comments. We are sorry that you were not entirely satisfied with your stay and we hope that you will give us the opportunity to welcome you back to our hotel in the future. Yours sincerely, The Hotel Management