Veranda Tamarin Hotel

Dear Mr Hans-Jürgen Klaus, BONZOUR ! The Veranda Tamarin family and myself wish to thank you for your review following your stay here. We are very sorry that we haven't reach your expectations. We have taken good note of your feedback even if we do not understand what happened here. You were upgrade for free from an half board package to an all inclusive package. The all inclusive package is inclusive of all beverage bottling in Mauritius. On your bill you had only paid for 1 glass of Malibu at 200Rs as it is not made in Mauritius despite having for free, as it is included in your all inclusive package : 3 bottles of sparkling water, 4 rums, 5 coca cola, 10 pineapple juice and 23 beers. As per our sales conditions, the all inclusive package is nominative so all the glasses for guests who are not on all inclusive package is payable. All our management team, including myself, are at your disposition during your stay for any issues and we haven't received this feedback during your stay. Once again, please accept our apologies for your experience and stay assured that our guest satisfaction is our utmost priority at Veranda Tamarin. We really hope to have the chance to welcome you back soon to transform your experience into a better one, Faithfully yours, Christophe Manager Hotel Manager