Vincci The Mint

Dear Tonio, Thank you for choosing our establishment, and for taking the time to share your positive experience! We are delighted to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we are thrilled to have met your expectations. We sincerely apologize for any inconvenience caused during your recent stay due to the closure of our terrace. We understand the value of this amenity, and we regret that it was not available for your enjoyment. We appreciate your understanding, and we want to assure you that we are actively working on reopening the terrace for the upcoming spring/summer season. It is our hope that you will consider returning to visit us during this time, allowing you to experience the full range of our amenities and enjoy the terrace in its prime. Should you decide to return to Madrid in the future, we would be honored to welcome you back to our hotel. Please do not hesitate to reach out to us whenever you plan your next visit, we look forward to hosting you again. Kind regards, Cristina Sánchez Guest Experience Manager