Dusit Thani Laguna Phuket

Dear Andreas, Thank you for choosing Dusit Thani Laguna Phuket for your recent stay, and for taking the time to share your experience with us. We're delighted to hear that you enjoyed your 10-day stay and that you were able to witness the beautiful sunsets right on the beach. However, we sincerely apologize for any inconvenience caused by the issue with sun lounger and cleanliness. We understand the importance of ensuring all guests have fair access to amenities, and we will certainly address this matter with our management team to ensure a more equitable system moving forward. Maintaining a clean and comfortable environment is a top priority for us, and we are taking immediate steps to rectify this issue and prevent its recurrence in the future. We genuinely appreciate your valuable feedback, as it allows us to identify areas for improvement and ensure that every guest has a memorable experience with us. We hope to have the pleasure of welcoming you back to Dusit in the future, where we can provide you with an even better stay. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management