Wunderschönes Haus. Das Frühstücks-Restaurant ist leider völlig überlastet, dadurch hektisch und ungemütlich. Die anderen Restaurants aber vorbildlich, das macht die Kritik am Frühstück mehr als wett. Extrem freundlich und aufmerksam der Service, fantastisch die Lage des Hotels. Der einzige Pool ist groß und sauber, aber leider auch Tummelplatz für Kleinkinder. Dafür wiederum entschädigt der Bilderbuch-Strand.
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- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 4 Wochen im Dezember 2023 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Poex |
| Alter: | 71+ |
| Bewertungen: | 5 |
Dear Poex, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We sincerely appreciate your kind words about the beautiful house, exemplary service in our other restaurants, and the fantastic location. We are, however, truly sorry to hear about your experience in our Breakfast restaurant. Your feedback is invaluable, and we assure you that we are already addressing the issues you raised to enhance the breakfast experience for our guests. We understand the importance of a comfortable dining atmosphere, and we are committed to making necessary improvements. Moreover, we appreciate your observation about the pool area. We recognize that a serene environment is essential for our guests, and we are actively exploring solutions to ensure a more peaceful experience. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future, allowing us to provide you with an improved and delightful stay. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management
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