Grand Hotel Amrâth Amsterdam

Dear Ko. It is always appreciated to hear feedback about our guests’ stay at the Grand Hotel Amrâth Amsterdam and we thank you for taking the time and effort to share your experience and your valuable input with us. We are sorry that your stay with us has left a negative impression on you. It is clear that your description does not describe the fine five-star experience that we strive to achieve and would have liked to have addressed these issues at the time of your staying with us. All of our rooms are supplied with the finest quality of bathroom amenities which includes shampoo and shower gel amongst other accessories. Along with the complimentary mini-bar this is one of the value-added offerings which hopefully was fully stocked. It would have been our pleasure to have considered moving you to an alternative room as every room at the Grand Hotel Amrâth Amsterdam is unique because of the historic nature of the building. For this reason the furniture that has been placed in many of the rooms has been chosen to match the period in which the hotel building was completed. We apologise if this did appear to be dated or scratched and would have liked to have known exactly which item(s) it was. Your feedback about he breakfast is also appreciated and am sorry that the buffet breakfast offering was not to your liking. Our chefs are only to pleased to try to accommodate guests' special meal requests and would have liked to have known how we could have improved your breakfast experience also. Should you ever be returning to Amsterdam and would like to give us a second chance, please let us know ahead of your arrival so that we can ensure that you receive the high-standard of service that many of our regular guests have grown to expect and love. With kind regards. Jesper Lauersen General Manager