X10 Khaolak Resort

Dear Mr. Tino, Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that certain aspects of your experience did not fully meet your expectations, particularly in relation to the pool temperature, beach facilities, and evening entertainment. Your comments are important to us, as they help us better understand how we can enhance the overall guest experience. Regarding the pools, they are designed with varying depths to accommodate families and ensure safety for all guests, especially children. However, we understand your point regarding the water temperature and will certainly take this into consideration. In terms of the beach setup, we would like to kindly share that as our resort is located on a natural beachfront, the placement of sunbeds and umbrellas is subject to local regulations and environmental considerations. We appreciate your kind understanding in this matter. We also regret that the evening entertainment and the surrounding area did not fully meet your expectations. Our resort places emphasis on providing a relaxing and family-friendly atmosphere, with light and varied entertainment programs designed to suit a wide range of guests. For more information, guests are welcome to explore our available activities and entertainment options through our official website. Nevertheless, we acknowledge that preferences may vary, and your comments have been shared with our team as we continuously look for ways to further enrich the guest experience. Thank you once again for your valuable feedback. While we are sorry that your overall impression was not entirely positive, we do hope to have the opportunity to welcome you again in the future and provide you with a more satisfying stay. Best regards, Recy Tayong CRO