Banyan Tree Vabbinfaru

Dear Ms. Stefanie, Thank you for sharing your feedback following your recent stay at Banyan Tree Vabbinfaru Maldives. We hope you had a pleasant journey home and truly appreciate the opportunity to have hosted you. Your insights are invaluable as we continually strive to enhance our service standards and ensure every guest has a memorable experience. We are delighted to hear that you enjoyed both of our resorts and appreciated the quality of our products and services. I will personally share your kind compliments with the entire team—they will be honored by your recognition. It’s also wonderful to know that you had a memorable time visiting our sister property, Dhawa Ihuru Maldives. However, we have noted your concerns regarding the meal packages (Half Board and All-Inclusive), supplement charges, menu variations at our signature restaurants, Madi Hiyaa and Saffron, and meal portions. Please allow us to provide some clarification: Meal Plans & Supplement Charges Half-Board, Full-Board, and All-Inclusive meal plans are standard offerings in the hospitality industry, designed to cater to different preferences. The Half-Board plan includes breakfast and dinner, Full-Board covers all three meals, and the All-Inclusive package offers the most extensive benefits, including snacks and beverages throughout the day. We strive to provide a variety of options to accommodate different budgets and dining preferences. Supplement charges are communicated during reservations, clearly outlined in booking confirmations, and displayed on our website, which is shared with all agencies and sales partners. However, we understand that this information may sometimes be overlooked in booking confirmations. To improve clarity, we are updating our menu format—including an enhanced iPad menu—to clearly distinguish between meal package inclusions and items with supplement charges. Restaurant Concept & Menu Variety Our culinary concept is designed to showcase the Original Maldives experience, offering a diverse selection of dining options. While Western cuisine—including grilled specialties at Sangu Garden—remains a key feature, our menu has been further enriched with Asian flavors, including Japanese and Thai cuisine. Our Japanese restaurant follows the yakitori style, featuring bite-sized portions traditionally served on bamboo skewers. We sincerely apologize if this concept was not adequately communicated during your stay. Our culinary team alternates between buffet and à la carte offerings and is always happy to accommodate special requests. We regret that we were unaware of your concerns during your visit, as we would have been delighted to address them in real-time. Please know that your feedback has been shared with our culinary team for further review. It was a pleasure serving you, and we sincerely appreciate the trust you place in us. We look forward to welcoming you back soon to your home away from home. Warm regards, Hery Kuswoyo General Manager