Numo Ierapetra Beach Resort Crete, Curio Collection by Hilton

Dear Sonnenschein, Thank you for sharing your feedback with us. We sincerely appreciate your loyalty over the years and are truly sorry to hear about your recent experience not meeting your expectations. It is important to clarify though that during your stays since last year, including your visit this year, the management team remained consistent. Since then, we have continuously worked to enhance our offerings, and in 2025, our food menu has been carefully curated to meet the evolving needs of our guests, incorporating local cuisine and aiming to provide a richer gastronomic experience. Our goal is to improve our products and services each year to ensure our guests enjoy a memorable stay. We understand that some aspects of the restaurant service may not have met your expectations this time. Please know that we are approaching these concerns with great empathy and are actively working with the F&B team and the new members added to address and rectify any issues. Our guests’ satisfaction is our top priority, and we are committed to restoring the high standards you have come to expect from us. The overall standards and guest ratings, including those on HolidayCheck, continue to improve, reflecting our dedication to excellence. We truly hope to regain your trust and look forward to welcoming you back to Numo Ierapetra Curio Collection by Hilton for your sixth visit. We are confident that any previous concerns will be swiftly resolved, and your experience will be aligned with the quality and service you deserve. Kind regards, The Management Team