Hotelanlage sehr schön, Pool ungeheizt, im Oktober nicht zu gebrauchen. Schlecht unterhaltene Freizeitanlagen (Minigolf, Tischtennis, …) Buffet gut, Mittagessen inakzeptabel
Zimmer ohne Kaffemaschine ohne Wasserkocher Nicht Viersterneniveau!
Buffet gut, Mittagessen schwach
Ohne Auto nur Cefalu mit Shuttle erreichbar
Beliebte Aktivitäten
- Strand
Veraltet, kein Unterhalt, Pool kalt, kleiner Sandstrand sauber
Dear K T, Thank you for your feedback regarding your stay in October. We are glad you appreciated our hotel grounds, the cleanliness of our beach, and the quality of our buffet. However, we sincerely apologize for the areas where we fell short of your expectations. We take your comments regarding the maintenance of our sports facilities and the equipment in our rooms, such as the absence of a kettle, very seriously. These details are essential for a 4-star experience, and we are currently reviewing our room amenities and maintenance schedules to ensure a higher standard. Regarding the pool temperature and lunch options, your observations are very helpful. We aim to provide a consistently high-quality experience across all meals and facilities, and we will use your feedback to improve our services for the future. We hope to have the chance to welcome you back and provide you with a stay that fully reflects our 4-star superior status. Best regards, Santino Alia Cluster Hotel Manager Acacia Resort & Himera Resort
