Adiwana Bisma Ubud

Dear Christian, Thank you for taking the time to share your feedback with us. We truly appreciate your honest comments, as they help us identify areas where we can improve. We are sorry to hear that your room experience did not meet expectations, particularly regarding the musty smell and dampness. This is certainly not the standard we aim to provide, and your comments have been shared with our maintenance and housekeeping teams for immediate review. We also sincerely apologize for the distress caused by the unexpected wildlife encounter; being surrounded by nature, we take preventative measures seriously and will reinforce them further. Regarding breakfast, we regret that our à la carte set menu and portion sizes did not meet your expectations. Your feedback about variety and value is well noted and will be reviewed by our culinary team. We also apologize if our service felt less attentive than expected, as genuine and thoughtful hospitality is very important to us. That said, we are pleased to know you still enjoyed our infinity pool with jungle views and appreciated our location in Ubud. Thank you once again for your valuable feedback, and we hope to have the opportunity to restore your confidence in us with a more comfortable stay in the future. Warm regards, Gusti Swijana General Manager