Amnissos Residence

Dear Mrs. Melanie, Thank you so much for taking the time to share your feedback. It's a shame that it turned out that way and you didn't recommend our hotel to others. However, we would like to give some answers on your comments below. First and foremost, we would like to thank you for your kind comments about our recently renovated hotel. We are very glad that you really liked and enjoyed our facilities and our new additions. Then we would like to thank you for evaluating the hotel staff with 6 points and for recognizing the effort they make to make all our customers satisfied. We will transfer your comments to the relevant departments in order to give them strength and to continue working with passion and love as they always do. We would like to ask you not to refer to people personally without knowing them personally because you may not know the Greek language and not understand what exactly they were talking about and you may misinterpret it in a wrong way. We would like to assure you that there are excellent relations between staff and management because above all we are a family. After all, the observations are made for the better operation of the hotel. In addition, We are very sorry to read that we have not fulfilled your expectations about the food and the beverage. In our restaurant, we would like to inform you and assure you that all our dishes are always freshly prepared from high-quality regional ingredients and we assure you that our food is cooked with Cretan olive oil by our family as we have oil production. Furthermore, you will find a large selection of Greek dishes daily. Everyday in our buffet we provide four different types of meats, vegetables, fishes, different types of salads, pastas, rice and traditional sweets. We have also the live cooking and everyday the options are different. Generally, we provide a Greek traditional, varied buffet for all the tastes. According to your reference to soft drinks, we would like to inform you that we cooperate with the company “Fimi” which is a Cretan company and as professionals we have learned to support our local producers, not just the multinational companies. After all, you come to Crete to try local products. Then, we would like to inform you that we have chosen to serve our soft drinks through a post-mix machines because in this way we protect the environment by avoiding throwing daily thousands aluminum, glass and plastic packages to the environment. To conclude with, since we take very seriously the reviews from our guests, we regret that you were not totally satisfied with your stay with us but we hope you will return to our hotel in the future giving us a second chance. We are very happy that we accommodated you at Amnissos Residence hotel. Kind regards, Amnissos Residence.