Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Julia, Warmest Greetings from Centara Mirage Beach Resort, We are grateful that you shared your experiences with us on this platform. We are nevertheless truly saddened that your experience on the mentioned concern did not meet the level of service that we strive to offer and are known for. Your feedback is highly valuable to us, and we are naturally concerned about your dissatisfaction. We strive incredibly hard to make every guest experience enjoyable with exceeded expectations. The upkeep of our facilities and the comfort of our guests are of utmost importance to us. We are committed to consistently upholding the highest standards of safety, room setup, and service excellence, in full compliance with Dubai Municipality’s regulations. Our attentive Housekeeping team ensures that every room is thoroughly prepared to meet our guests’ needs, creating a welcoming and comfortable environment. We strive to make each stay a positive and memorable experience for every guest. Dear Julia, To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' demands are met. Rest assured your experiences have been shared with our team for their future insight. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. Warm regards, Vikas Bhatia Quality Manager, Centara Mirage Beach Resort Dubai