Aus Deutschland- Preis-Leistungs-VerhältnisEher gut
Die Anlage und das Hotel waren ganz in Ordnung. Es gab immer freie Sonnenliegen. Das Personal war super nett und immer total bemüht. Leider war der Strand eine Katastrophe , er war dreckig. Der Speisesaal war sehr laut. Und leider war das Essen extrem scharf. Auch das Angebot an Obst war eher enttäuschend. Nervig ist auch das man für jeden Drink unterschreiben musste.
Beliebte Aktivitäten
- Sonstiges
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im April 2019 |
| Reisegrund: | Sonstige |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Claudia |
| Alter: | 46-50 |
| Bewertungen: | 1 |
Dear Guest, Thank you for choosing to stay at Cinnamon Bey, Beruwala and providing your honest feedback.We are indeed concerned if we came short of meeting some of your expectations and rest assured that each comment is reviewed with all the related management of the concerned teams and investigated in detail for process and product rectifications where ever possible. The experience you described is not characteristic of the level of service our associates strive to deliver. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Please rest assured that all your valuable comments have been taken up very seriously. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. We do hope that you will give us the opportunity of welcoming you back, and amending your latest views, in the not too distant future.
