Am Ende unserer Rundreise waren wir noch drei Tage im Hotel. Es war mir im Verhältnis zu den anderen Hotels zu groß.
Der Zimmerservice war sehr gut. Es war ein schönes großes Zimmer, ebenerdig mit Zugang zum Garten. Leider gab es mit der Toilette ein Problem. In der Toilette tropfte es von der Decke. Der Toilettendeckel und der Boden waren immer nass. Eigentlich müsste man mit Regenschirm auf der Toilette sitzen.
Die Auswahl und Vielfalt war überwältigend. Das Essen war sehr schmackhaft und lecker.
Die Mitarbeiter im Restaurant und an der Bar waren sehr aufmerksam, freundlich und hilfsbereit.
Beliebte Aktivitäten
- Kultur & Erlebnis
Dear Berg, Greetings from Cinnamon Bey - Beruwala! Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you appreciated the attentive, friendly, and helpful service provided by our restaurant and bar staff, as well as the wide selection and delicious quality of our culinary offerings. It is also wonderful to know that you enjoyed the spacious room and the convenience of garden access, along with the good room service. However, we sincerely regret the inconvenience you experienced due to the issue with the toilet and the water leakage. Please accept our apologies for this matter, as it certainly does not reflect the standards we strive to maintain. Your comments have been shared with our maintenance team to ensure such issues are promptly addressed. We also appreciate your honest remarks regarding the size of the hotel. Guest comfort is very important to us, and your feedback helps us better understand individual preferences as we continue to improve our guest experience. Thank you once again for your valuable comments and ratings. We truly hope to have the pleasure of welcoming you back for an even more comfortable and enjoyable stay in the future. Yours sincerely, Bhagya Liyanage Manager Guest Services
