Club del Sole Vigna sul Mar Family Collection

Dear Guest, We appreciate the time you took to provide detailed feedback on your experience at our hotel. We sincerely regret that some aspects negatively affected your stay and wish to address your concerns. Regarding the waiting time upon arrival, we apologize for the inconvenience. We know how important it is to get your vacation off to the best possible start, and we are studying procedures to reduce waiting time in busy situations such as Saturdays. As for the condition of the mobile home, it does not reflect our standards and we are sorry that you had this experience. We are strengthening controls to ensure that each unit is properly prepared before guests arrive. We are glad that you enjoyed the dog beach. We will consider making beach access for dogs more flexible, taking into account the needs of all our guests. Regarding the absence of slides for younger guests, we will take your observation into account to improve the activities available for younger guests. Your comments help us identify areas where we can improve, and we will work diligently to ensure a more enjoyable and satisfying experience for all our guests. We hope you will give us another opportunity to welcome you in the future. Best Regards, Club Del Sole Customer Care Team