Aus DeutschlandPraktisch gelegen an einer Station der Dubai Metro. Großzügiges Zimmer. Frühstück war gut, je nach Besuchszeit aber ziemlich überlaufen. Etwas schade war, dass man mir zunächst trotz Status und zusätzlich entsprechender gebuchter Hilton for Luxury Rate erstmal automatisch kein Upgrade geben wollte. Nach Nachfrage gab es das Upgrade dann doch, leider aber mit etwas Wartezeit, was mitten in der Nacht dann doch nicht optimal war.
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| Verreist als: | Alleinreisend |
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| Vorname: | Tobias |
| Bewertungen: | 164 |
Dear Tobias, Thank you for sharing your honest feedback. We are pleased to hear that you enjoyed the spacious room and appreciated our convenient location near the Dubai Metro. We regret the inconvenience you experienced during the check-in process, especially regarding your upgrade despite your loyalty status and booking through Hilton for Luxury. Your experience does not reflect our usual standards, and we truly apologize for the delay and the timing of the situation. We will certainly review this internally to ensure smoother service for our valued guests in the future. Your comments are extremely valuable to us as we continue striving to improve our service. We hope to welcome you back soon and provide you with an experience that exceeds expectations. Best regards, Mar Falguera Garriga Quality Manager Conrad Dubai
