NAU Sao Rafael Suites - All Inclusive

Dear Karo, Thank you for your review regarding your stay at São Rafael Suites. We are deeply sorry to know that your experience fell short of your expectations. I would like to inform you that we thank you all the given information as we do want to improve each day with our guest’s suggestions. During your stay with us we had, in fact, several complicated groups staying as well. We always trust that our guest can behave themselves accordingly; however that was not the case this time. Our teams tried to control them to best of their capacity and warned them about their behavior. We have taken note of your comments to improve our service and we sincerely hope you will give us the opportunity to welcome you back and provide you a pleasant experience on a next stay. Best regards, Sara Fernandes Guest Relations