Dewa Phuket Resort and Villas

Dear Benjamin, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your input as it helps us improve our services for future guests. We are pleased to hear that you found the location of our hotel convenient, with its proximity to Phuket Airport and beach access. We also appreciate your advice on negotiating taxi prices and using Grab or the Bolt App, which can indeed be helpful for travelers in the area. We are truly sorry to learn about the disappointment you experienced with your room allocation. We understand that receiving a room that did not match your booking preferences can be frustrating. We sincerely apologize for the inconvenience caused by the room condition, which did not meet our usual high standards. Your concerns about the room size, wear and tear, and cleanliness issues have been duly noted, and we will address these matters with our housekeeping and maintenance teams to ensure such issues are not repeated. We regret that your request for a room change was declined at the reception. We will review our policies and procedures to improve our handling of such situations in the future. Your comfort and satisfaction are of the utmost importance to us, and we apologize for falling short in this regard during your stay. We are glad to hear that you found the breakfast offering satisfactory and enjoyed the amenities such as the pool and lounging facilities. We appreciate your feedback about how a better room experience could have positively impacted your overall rating. We hope you will give us another opportunity to serve you in the future, and we will make every effort to ensure a more enjoyable stay. Your feedback is invaluable in helping us make the necessary improvements. Regards, Tula Ritthisorn Operations Manager