Djerba Sun Beach Hotel & Spa

Dear Guest, Thank you for taking the time to share your feedback following your stay at Djerba Sun Beach Hotel & Spa. We are pleased to read that you found our staff and hotel facilities overall satisfactory. However, we are sincerely surprised by some of the other comments mentioned. Please allow us to clarify: Food quality and temperature: Our meals are prepared daily under strict hygiene standards, with regular checks by our kitchen supervisors and health authorities. Hot dishes are maintained at controlled temperatures, and any issue reported on site is handled immediately. Cleanliness of tableware and rooms: Cleanliness is a priority for us. All dishes, cups and cutlery are washed and disinfected through professional machines, and our housekeeping team follows a strict daily cleaning checklist for each room. If something is not satisfactory, our reception is available 24/7 to resolve it right away. Management behaviour: We firmly deny that our managers would disrespect staff in front of guests. Respect and professionalism are core values in our hotel, and we have never received any verified report supporting such behaviour. We regret that your experience did not fully meet your expectations, but we believe these remarks do not reflect the usual standards recognized by the vast majority of our guests. Nevertheless, we always remain open to constructive feedback to continue improving. We hope you might give us another opportunity in the future to provide you with the pleasant stay that most of our guests enjoy. Kind regards,