Eastin Grand Hotel Sathorn

Dear Valued Guest, Warm greetings from the Management Team of Eastin Grand Hotel Sathorn Bangkok. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn that certain aspects of your experience did not meet your expectations. We are sorry to hear your concerns regarding pricing, the pool area, and the food and beverage offerings at the pool bar. Please also accept our apologies if you felt that your requests were not handled to your satisfaction. Providing attentive service and good value to our guests is very important to us, and we truly regret that this was not fully reflected during your visit. Your comments regarding the availability of sun loungers and the reservation of chairs with towels have been noted and shared with the relevant team so that we can further review how to improve monitoring and ensure fair use of the pool facilities for all guests. We also appreciate your feedback regarding the food and beverage offerings, which will be reviewed with our culinary and management teams as we continuously look for ways to improve both quality and value for our guests. Thank you once again for sharing your comments with us. Guest feedback is extremely valuable in helping us improve our services. We sincerely hope to have the opportunity to welcome you back to Eastin Grand Hotel Sathorn Bangkok in the future and provide you with a much more enjoyable experience. Management Team Eastin Grand Hotel Sathorn Bangkok