Eastin Grand Hotel Sathorn

Dear Valued Guest, Warm greetings from the Management Team of Eastin Grand Hotel Sathorn Bangkok. Thank you very much for taking the time to share your detailed feedback with us, and for your continued support over the years. It truly means a great deal to know that you have chosen to stay with us repeatedly. We are pleased to hear that your welcome and check-in experience were positive. At the same time, we sincerely regret that other aspects of your recent stay did not meet your expectations. Your comments regarding a special in-room welcome for returning guests, the possibility of an upgrade, the corridor scent, and the in-room coffee are very much appreciated. These thoughtful observations help us better understand how we can enhance the overall guest experience. We are especially sorry to learn that you feel certain details have changed not for the better. Please be assured that your feedback has been shared with the relevant teams for careful review. We are continuously evaluating our services and amenities, and your comments will certainly be taken into consideration as we work on improvements. We truly value your loyalty and hope to have the opportunity to restore your full confidence in us on your next visit. It would be our pleasure to welcome you back and provide the elevated experience you deserve. Management Team Eastin Grand Hotel Sathorn Bangkok