Ellaidhoo Maldives by Cinnamon

Dear Manfred, A fantastic day from the sunny side of life! Thank you for taking the time to share your feedback regarding your recent experience at our renowned diving base on the island. We genuinely appreciate your insights as they allow us to continuously improve our services and offerings. We sincerely apologize for any inconvenience or disappointment you may have encountered during your stay. Your feedback regarding the limited friendliness of our dive center staff, as well as the lack of assistance despite tipping, is certainly not reflective of the high standards we strive to uphold. Please be assured that we will address this matter internally to ensure that our team provides the warm hospitality and assistance that our guests deserve. Regarding your expectations as a diver, we understand the importance of a seamless and enriching diving experience. We regret to hear that you found the arrangements to be lacking in support and assistance. Rest assured, we will review our processes and procedures to enhance the overall diving experience for our guests. Moreover, we acknowledge your observations about the limited beachfront and the weather conditions on the island. While we cannot control natural elements, we endeavor to provide alternative amenities and activities to ensure a fulfilling stay for all our guests. We genuinely value your feedback, and we hope for the opportunity to welcome you back in the future to showcase the improvements we have implemented based on your comments. Please do not hesitate to reach out to us directly fom.ellaidhoo@cinnamonhotels.com if you would like to discuss your experience further or if there is anything else we can do to address your concerns. Thank you once again for choosing Ellaidhoo by Maldives Cinnamon, and we hope to have the pleasure of hosting you again soon. Till then, we wish you good luck and all the very best. Best Regards, Management Team