Equator Village Resort

Dear Karsten, I want to start by sincerely apologizing for the inconvenience and disappointment you experienced during your stay with us. We understand that the lack of a water bungalow and the oversight of a wake-up call had a negative impact on your overall experience. Please know that we have taken immediate action to address these issue of wake up call, internally to ensure that such mistakes do not happen again in the future. Your feedback is extremely valuable to us, as it helps us identify areas for improvement and implement necessary changes to enhance our guests' experiences. We would like to make things right for you, and we kindly request that you get in touch with us at your earliest convenience. Once again, please accept our sincerest apologies for the disappointment and frustration this has caused. We appreciate your patience and understanding, and we hope to have the opportunity to serve you in the near future. Sincerely, Mohamed Waheed - Resort Manager