Esencia de Fuerteventura

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Esencia de Fuerteventura by Princess. We are pleased to read your positive comments about our well-maintained facilities and the beautiful location of the hotel, as these are aspects we are very proud of and that many of our guests especially appreciate. At the same time, we are sorry to hear that several aspects of your stay did not meet your expectations. Regarding your comments about room requests, bar waiting times, restaurant availability, and the perceived evolution of our offer, please be assured that we continuously review our operational procedures and service organisation in order to improve guest experience, especially during high-demand periods. We also take note of your observations regarding room comfort. Guest comfort is a priority for us, and maintenance and replacement programmes are carried out regularly to ensure suitable standards across all rooms. Regarding your comments about interactions with our team, we are sorry to read your perception of the situation. At Esencia de Fuerteventura by Princess we strive to provide a respectful and professional service to all guests, including our loyal repeat visitors, and we regret that you felt otherwise on this occasion. Your feedback will be shared internally and reviewed according to our quality and service protocols. We truly value all guest feedback, as it helps us continue improving our services and guest experience. We hope that, in the future, you may reconsider and allow us the opportunity to provide you with a more positive stay. Best regards, Princess - Customer Care Team