Esperos Palace Resort & Spa

Dear Gerald, Thank you very much for sharing your feedback following your stay at Esperos Palace Resort & Spa. We are pleased to read that you enjoyed the quality of our food, the pool and seaside areas, as well as the evening entertainment at our partner hotel. At the same time, we are sorry to learn that our pricing policy did not fully meet your expectations. Please allow us to clarify that our pricing is carefully aligned with other hotels of the same category on the island, always aiming to balance high-quality service, product standards, and overall value for our guests. We also regret your impression regarding service attentiveness, as we continuously strive to provide friendly, responsive, and professional hospitality to all our guests. Your feedback is truly appreciated and will be taken into consideration as part of our ongoing efforts to improve. We hope to have the opportunity to welcome you back again in the future. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group