Esperos Palace Resort & Spa

Dear Alexandra, thank you for taking the time to write your personal review on holidaycheck. We have very carefully read your constructive comments and we would like to reassure you that your feedback will be taken into consideration in order to help us further improve our high standard services, so thank you for giving us this opportunity. Taking the opportunity, we would like to kindly mention that according to our hotel’s description our all-inclusive guests take their meals in the Esperos Mare Resort facilities, including the Esperos Mare Resort Main Restaurant, that has been open and at the disposal of our guests, from the first day of our hotel’s operation for the season. We were admittedly very surprised to hear your comments regarding our large selection or our top quality food, and we were sorry that our services were not up to your standards in this area. Our hotel is an ISO 22000 and ISO 9001 certified hotel, strictly following haccp directives that ensure the highest level of quality, hygiene safety and cleanliness for our valuable guests. Kindly note that had we known your concerns during your stay with us, we would have done our best in order to immediately address any issue, and make sure that you would enjoy your stay in our hotel. Once again we would like to thank you for your review and we hope that you will give us the opportunity to welcome you again in our Esperos Palace Resort. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group