Aus DeutschlandDas Bad wurde in den ersten 5 Tagen nicht gereinigt. Erst nach unserer Beschwerde klappt es mit der Reinigung. Das Hotel liegt an so einem steilen Berg, dass man ohne Shuttleservice oder eigenen Pkw Schwierigkeiten hat, zu den Mahlzeiten zu gelangen. Der Strand ist nicht, wie im Katalog beschrieben, einfach nur über die Straße. Er ist deutlich weiter entfernt, und zu Fuß ist es ein weites Stück zu laufen. Insgesamt hat die gesamte Hotelanlage für mich nur dreieinhalb Sterne verdient. Bei diesem Hotel passt das Preis-Leistungs-Verhältnis nicht.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 2 Wochen im Juli 2023 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Andreas |
| Alter: | 51-55 |
| Bewertungen: | 1 |
Dear Andreas, Thank you for sharing your feedback with us. We take all guest comments seriously and are committed to providing the best possible experience for our valued guests. We apologize for any inconvenience you may have experienced during your stay. Taking this opportunity, we would like to kindly assure you that top cleanliness and the safety of our guests is always our prime concern. We have strict Hygiene Protocols and ISO requirements in place to ensure the highest level of health, safety, and cleaning standards for all our guests. Rest assured that all rooms are thoroughly cleaned and checked daily by our diligent housekeeping team. Regarding the hotel's location, we do understand that our hillside location may present challenges for some guests. To provide convenience, we have a regular shuttle connection to various departments within the hotel and also to the beach. We regret that you were not fully satisfied with the accessibility, and we will certainly take your feedback into account for further improvements. Regarding the description of the beach in our catalogue, we apologize if there was any misunderstanding. While the beach is nearby, we understand that individual perceptions of distance may vary. . We would also like to mention that our hotel description is intended to provide an accurate representation of our facilities and services. It is always our aim to offer an amazing holiday experience, and we are sorry to hear that we did not meet your expectations in this regard. Pleass rest assured we regularly assess our pricing to ensure it aligns with the quality and services we provide. Once again, we apologize for any shortcomings you may have experienced during your stay. Your feedback is invaluable, and we will use it to enhance our services and offerings. We hope you will reconsider and provide us with another opportunity to showcase the true Esperos Village Blue & Spa holiday experience that the vast majority of our valuable guests cherish and recommend on all review platforms. Kind Regards, Chris Zamagia Public Relations & Communications Director Esperia Group
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