Esperos Village Blue & Spa - Adults only

Dear valued guest, Thank you for taking the time to share your excellent review of your top holiday experience at our hotel. We are thrilled to hear that you found our service to be very courteous and that we were able to assist you with all your questions. We appreciate your feedback regarding sustainability aspects, specifically the daily towel change. We apologize for any inconvenience caused, as we have a sustainability policy in place to minimize our environmental impact. In line with this policy, we provide cards in the rooms that inform guests they can leave their towels on the floor if they wish to have them changed. We will investigate what may have happened in this particular case to ensure that our policy is being followed consistently. We value your input as it helps us to continuously improve our services and align them with our sustainability goals. Thank you for bringing this to our attention, and we will take the necessary steps to address it. Once again, we sincerely appreciate your positive review and your understanding. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable and sustainable stay. Kind Regards, Chris Zamagia Public Relations & Communications Director Esperia Group