Fuerteventura Princess

Dear Dd68 We would like to express our sincere appreciation for taking the time to share your experience during your stay at the Fuerteventura Princess Hotel. We deeply regret the inconveniences you experienced during your time with us. We greatly value your feedback, as it provides us with invaluable insight into areas where we can improve to ensure a positive experience for all our guests. We would like to inform you that the Fuerteventura Princess Hotel underwent a complete renovation in 2019. We would have loved to have been made aware of this situation during your stay so that we could have addressed them immediately. We appreciate your feedback and would like to assure you that we have relayed this information to our technical team so that they can take the necessary measures and ensure a smooth stay for our guests in the future. We understand that peak times can generate queues in certain areas due to the high number of people. However, we strive to manage them efficiently to minimize any inconvenience to our guests, ensuring that they are one-off situations and do not negatively affect their experience. Once again, we would like to offer our sincere apologies for any inconvenience you experienced during your stay. We pledge to take all of your feedback into consideration in order to continue to improve our services and ensure a positive experience for all of our guests in the future. We sincerely hope to have the opportunity to welcome you back and demonstrate our commitment to excellence and the comfort of our guests. Best regards, Princess - Customer Care Team