Fuerteventura Princess

Dear Sabine, Thank you for taking the time to leave us a review about your stay at our Fuerteventura Princess hotel. Your comments are very important to us in order to improve. We are sorry to hear that you were offended by the treatment of our staff. All our staff are trained to the highest standards of customer care to provide you with the best possible service. It was never our intention to make you feel uncomfortable. We are aware that at peak times, due to the large influx of people, there may be queues. We do our best to resolve them as soon as possible. If you want to enjoy the quieter hours at our hotel, we recommend that you use our app and the totems throughout the complex. This way you will be able to keep track of the quietest hours in our resort at all times. We would also like to inform you that our hotel meets the highest standards of cleanliness, both in the different facilities and in the rooms. You can rest assured that we have listened carefully to each of your comments so that you can give us a second chance to really enjoy the Princess Hotels experience. Best regards, Princess - Customer Care Team