Golden Sands Hotel Creek

Dear Stefan, Thank you for taking the time and effort in posting a review of your recent stay at the Hilton Dubai Creek. It is truly a regret to acknowledge your dissatisfaction on your experiences while staying with us particularly your feedback on the conditions of our guestroom and some of its facilities that you made you leave our hotel very unhappy with your stay. As this is not the kind of accommodations and facilities we aim to provide our valued guests, please accept our sincere apologies for the disappointment and inconvenience caused to you and we are sorry that we were not able to meet your expectations of a Hilton experience on this particular occasion. Rest assured that we have taken your comments constructively on board and I have discussed these matters with the concerned department head for necessary action and to make sure that your feedback is used as basis of our improvement. Nonetheless, we thank you for highlighting positively the friendliness and level of service you received from one of our receptionists. Your review is very important to us and hope that none of the misgivings you mentioned will stop you completely from coming back and that you will reconsider staying with us again in the not so distant future and allow us to regain your confidence in us as a Hilton hotel. Please do not hesitate to contact me should you need my personal assistance with your next booking. Yours sincerely, Tamer Tantawi Hotel Manager Hilton Dubai Creek