Grand Palladium Punta Cana Resort & Spa

Dear Mr. Roland, We truly lament to hear about the situations described. Please receive our apologies if we did not performing as our usual level of standard of services during your stay. Our objective is not only to fulfill, but also surpass our guests’ expectations. Therefore, we put our greatest interest into your opinion since we understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence. As far as your remarks related tipping, it is very important to clarify that Grand Palladium is an All-Inclusive Resort, which implies that, all services offered in the package are included in the purchased price. We very much regret the perception you received from certain employees. That is definitely not the image we wish to project as we believe that all our guests ought to be treated equally and with same quality service. Be assured that we will never cease in our efforts to constantly improve the quality of services provided. Sincerely, W. Cervera Resident Manager