Heritance Ahungalla

Dear Valued Guest, Thank you for the time taken to share your feedback with us following your stay at our hotel. We are truly saddened to read that your expectations of the hotel experience was not met and have highlighted the mentioned areas of concerns. Kindly note that the issue regarding room cleanliness have been addressed to our Executive Housekeeper who will ensure that regular deep cleaning will be in place. Also, on-going training sessions are in progress for room attendants related to room cleaning. Room noise has been briefed to the staff to maintain quietness in guest areas at all times, and also will be highlighted via Staff Training. Pest Controlling schedule is in place to avoid pest issues in rooms, however, we attend to rooms then and there if we receive complaints from guests of this nature. We are surprised to read your comments under Service as we do operate two bars close to both the pools. A Restaurant Manager has been allocated in the Pool Bar area in order for better overlook of the service, and he will attend to guest concerns. Following your feedback, our Chief Engineer has investigated the condition of the pool and found no evidence of broken tiles in both pools. However, the Engineering Team has been advised to check the status of tiles regularly. We regret for any dissatisfaction caused during your stay and hope this would not deter you from visiting us again in the future. Yours Sincerely, Sisira Senaratne, General Manager, Heritance Ahungalla.