Absolut das schlechteste Hotel auf unserer Rundreise. Wir hatten im Rahmen einer Rundreise am Anreise- und Abreisetag dort übernachtet. Am ersten Tag spürte man leichte Vibrationen am Boden was wir der Rezeption gemeldet haben und wir ein anderes Zimmer erhielten, war dann etwas besser. Am letzten Tag, wieder im vierten Stoc, hatten wir den gleichen Blick nach außen aber anscheinend genau über der Versorgungsanlage des Hotels. Trotz schalldichter Fenstee war ein ständiger Brummton zu hören, Schlaf war nur mit Ohrstöpseln möglich. Auch über der Türe war ein Lüftungsgitter mit ununterbrochenem Geräusch. Resultat: kaum geschlafen, geht garnicht. Fön im Badezimmer gibt nach 2 Minuten seinen Geist auf, und nicht zu vergessen der transportable Tresor im Zimmer. Ein Stern ist schon zuviel. Besser vielleicht nach Zimmer in die andere Richting fragen
Dear Mr Wally, Thank you for taking the time to share your detailed feedback. We are genuinely sorry to learn that your experience during both stays did not meet your expectations, and we regret the discomfort you encountered. We appreciate that you informed our team about the vibrations during your first stay, and we are glad we were able to offer you an alternative room at that time. However, we sincerely apologize that similar issues occurred again during your final stay. Your comments regarding the noise have been taken seriously and are being reviewed by our engineering team to identify and address the source of the disturbance. We are also sorry to hear about the inconvenience caused by the hairdryer and the portable safe. This is certainly not the standard we strive to provide, and your feedback has been shared with our maintenance team for corrective action and closer checks moving forward. Your suggestion about requesting rooms facing a different direction is a valid one, and our team will be more mindful in offering alternative room locations where possible, especially for noise‑sensitive guests. While it is disappointing to know that your stay was so negatively impacted, we truly value your feedback as it helps us identify areas that require improvement. We hope you will accept our sincere apologies and, should the opportunity arise in the future, consider allowing us another chance to provide you with a more comfortable and positive experience. Kind regards, Praveen George General Manager
