Hotel Sheraton Soma Bay Resort

Dear Ms.Alice, Thank you very much for sharing your detailed feedback and for choosing to stay with us. We are delighted to know that you found our team very friendly and appreciated the well‑maintained rooms and varied, tasty food offerings. We sincerely apologize for the tequila service experience you mentioned. Your comments regarding presentation and hygiene standards have been taken seriously and shared with our food and beverage team to ensure this does not happen again. We also appreciate your feedback about the spa ambiance and the bathroom door renovation detail. Your observations help us identify areas that need improvement, and we are already reviewing ways to enhance both the wellness atmosphere and room finishing details. Thank you once again for your valuable input. We truly hope to welcome you back and provide an even better experience on your next visit. Kind regards, Noha Kamel, Director of Quality Assurance