Hotel Sheraton Soma Bay Resort

Dear Ms.Elisa, During the winter season, from December 1 to February 28, the hotel pool is heated during the day to maintain a temperature between 25°C and 28°C. For safety reasons, the pool remains closed at night. In support of environmental sustainability, pool heating is regulated based on the outdoor temperature; for instance, if the ambient temperature reaches 25°C, the pool may not be heated. Please note that the Water Park water is not heated. The slides are located at the aqua park, not at the main pool. Wishing you a great day. Noha Kamel, Director of Quality Assurance

Dear Mr.Klaus-Peter, Greetings from Sheraton Soma Bay. Yes, the all-inclusive package can be added upon check-in. Kindly send me an email, and I will be happy to share the price and the full all-inclusive details with you, my email address is: noha.kamel@marriott.com, Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance

Dear Mrs.Jenn, Greetings from Sheraton Soma Bay. Please note that all hotel rooms have been fully renovated. The king-size rooms feature a king bed and a sofa. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance

Dear Ms.Kerstin, Greetings from Sheraton Soma Bay. Please note that we are in the final stage of our renovation. You can send me an email with me so I can send you the renovation plan. My email address is noha.kamel@marriott.com Wishing you a great day. Noha Kamel. Director of Quality Assurance

Dear Mrs.Maria, Greetings from Sheraton Soma Bay. Please note that while the hotel offers a kids’ club, there is currently no German-speaking staff available there. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance

Dear Mrs,Sandra, Greetings from Sheraton Soma Bay. Please note that the charge is EUR 25 per room, subject to availability. You may contact the front desk one day before departure to arrange this service. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance

Dear Mrs.Sandra, Please note that we are currently in the final stage of our renovation. You may email me, and I will share the full renovation plan with you. There are no extra beds added to the rooms; however, our king rooms include a sofa. I can also provide the sofa dimensions upon request. You can reach me at noha.kamel@marriott.com. Noha Kamel. Director of Quality Assurance

Dear Ms.Maria, Please note that the aqua park is currently open. New slides will be added soon. I wish you a great day. Noha Kamel, Director of Quality Assurance

Dear Ms.Ulrike, Please note that continental breakfast can be served in the room complimentary when booking the All-Inclusive package. The All-Inclusive package starts with lunch on the arrival day and ends with breakfast on the departure day. Wishing you a wonderful day. Noha Kamel, Director of Quality Assurance

Dear Ms.Ulrike, Greetings from Sheraton Soma Bay, please note that all sunbeds in the beach area are surrounded by windbreaks for your comfort. Wishing you a wonderful day. Noha Kamel. Director of Quality Assurance