Die Buchung und die kontinuierlichen Informationen waren hervorragend. Das Hotel war schön und die Zimmer waren sehr sauber. Schade war nur, dass man sich als Allinklusiv Gast als Gast zweiter Klasse vorkam. Im Außenbereich wurden nur die bedient, die zusätzliche Leistungen gezahlt haben. Auch bekamen sie knabbereien und wir nicht.
Beliebte Aktivitäten
- Strand
Dear Ralf and Lena, Thank you for taking the time to share your detailed feedback following your two-week beach holiday with us in November. We are delighted to hear that you found the booking process excellent, the hotel lovely, and your rooms very clean. It is also wonderful to know that you experienced a relaxing and peaceful stay overall. However, we are deeply concerned by your comment that you felt like "second-class citizens" as all-inclusive guests. Please accept our sincere apologies if our service in any way made you feel this way. This is certainly not the experience we wish for any of our guests. We strive to provide equal and excellent service to all, regardless of their chosen board basis, and we are truly sorry that we fell short of this standard during your stay. Your feedback regarding the outdoor service and snacks has been shared with our management team. We take such matters very seriously and will be addressing this with our staff to ensure all guests feel equally valued and well cared for. We truly appreciate your honesty and the time spend to provide this review. Warm regards, Front Desk Team Tasia Maris Sands Hotel
