Hyatt Regency Phuket Resort

Dear Theo, Warm greetings from Hyatt Regency Phuket Resort! We certainly appreciate your detailed overview. Needless to say, I was more than disappointed to learn that your recent stay with us was not a very pleasant one. We are sorry to learn about the service shortfalls you experienced especially in regards to the condition of the rooms. Please accept our sincere apologies for the shortfalls you experienced, rest assure that these are given immediate attention for improvement and the issue had already brought to the attention of the respective department managers. Please be informed that Hyatt took over this property 4 years ago before after the hotel was opened 10 years ago. However, we are currently ongoing a renovation project to improve the condition of our rooms. Thank you very much for your kind comments about our staff which will certainly be shared with the whole team. Thank you for taking time out of your busy schedule to provide us with your feedback. It is only through comments such as yours that we are able to improve our product and levels of service. Please let me know if you are planning to visit us again in the near future, it would be a pleasure to personally welcome you back to our improved hotel. Sincerely, Julian Keller Assistant Front Office Manager