Kacha Resort & Spa, Koh Chang

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the loud music at the pool area. We fully understand how important a relaxing atmosphere is, and we regret that this affected your experience to such an extent. Please be assured that your comments have been taken seriously and shared with our team. We will review the music volume and style to better balance the atmosphere for all guests. We truly regret that your stay did not meet your expectations and hope there may be an opportunity in the future to provide you with a more peaceful and enjoyable experience. Warm regards, Hotel Management Team Kacha Resort and Spa, Koh Chang