Kacha Resort & Spa, Koh Chang

Dear, Khun Mathias Thank you for sharing your feedback regarding your recent stay with us. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations. We apologize for the condition of your room and the issues you faced with loose fittings, the shower, and the toilet design. Your comments are valuable, and we will review these concerns with our maintenance team to ensure improvements. We are also disappointed to learn that the service around the pool did not meet your expectations, and we will be addressing this with our staff to enhance the overall guest experience in that area. Your feedback regarding the breakfast and the food quality is concerning, and we sincerely apologize for not meeting the high standards that we aim to provide. We will take your comments into account as we work on improving our dining options. While we are glad to hear that you enjoyed our location, we truly value your insights as they help us identify areas for growth. We hope you might consider giving us another opportunity to provide you with a better experience in the future. Thank you once again for your feedback. Warm regards, Hotel Management Team Kacha Resort Koh Chang