Kacha Resort & Spa, Koh Chang

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay, particularly the mold smell in your room, which we understand can be especially distressing for someone with allergies. This is certainly not the standard we strive for, and we have already alerted our housekeeping and maintenance teams to investigate and resolve the issue immediately. We also appreciate your honest comments about the breakfast. Your feedback regarding the food quality and presentation has been shared with our kitchen team for urgent review and improvement to ensure freshness and hygiene are maintained at all times. We regret that your stay was not up to expectations and hope to have the opportunity to welcome you back in the future, where we will do our utmost to provide you with a much-improved experience. Warm regards, Management Team Kacha Resort and Spa, Koh Chang