Kalypso Cretan Village Sense Resort & Spa

Dear Guest, Thank you for sharing your detailed feedback. We're truly sorry to hear that your experience did not meet your expectations. We would like to clarify that any inclusions or extra costs related to the all-inclusive package are defined in advance and outlined in the booking agreement made with your travel agency. We encourage guests to review this information prior to arrival to avoid surprises. Our beach is known for its raw natural beauty and deep, clear waters. It is not specifically suited for children or non-swimmers, and this is clearly mentioned on various travel platforms and review sites. For families, we recommend nearby Damnoni Beach, which offers easier access and shallow water. We do offer a weekly entertainment program six evenings a week, including music, dance, and cultural shows. Details are always available at the front desk. Additionally, our main bar is open until 2:00 AM for guests who wish to enjoy a late drink or a relaxed atmosphere. Regarding your comments on the pool and room conditions, we are very sorry to hear this and will forward your observations to our maintenance and housekeeping teams for immediate review. Hygiene, safety, and guest comfort are our top priorities, and we take such feedback seriously. Lastly, we appreciate your comments about food variety and labeling. While many guests find the buffet selection more than sufficient, we understand the importance of clear ingredient labeling, particularly for guests with allergies. Your suggestion has been noted and will be discussed with our kitchen team. Thank you again for your review. It helps us to improve, and we hope to welcome you again under better circumstances. Best regards, General Manager