Khalidiya Palace Rayhaan by Rotana

Dear Holiday Check Member, Thank you for taking the time to write your feedback about your recent stay with us. Let me express my sincere apologies for the difficulties that you have encountered during your one week stay with us. With reference to your comment about the extra bed, please note that we are normally providing a complimentary baby cot for our guests with children from 0-2 years old. However, should they wish to request for extra bed, please be informed that this service is chargeable at AED120 per bed/night. In our attempt to meet and satisfy our guest’s expectations, our team has taken the liberty to provide you a complimentary extra bed hoping that your family would have a comfortable and wonderful stay with us. On the other hand, your positive comments about the staff’s friendliness as well as the room service were noted and shared with the team. Once again, thank you for your valuable feedback and we very much hope that we have given you a clear understanding of the matter. We trust in your judgment that you would consider this as an isolated experience which will not deter you from visiting our hotel again. We look forward to welcoming you back to Khalidiya Palace Rayhaan, trusting that we could provide you with the expected service next time. Yours sincerely, MARK TIMBRELL General Manager