Knossos Royal

Dear Guest, We would like to thank you for taking time to post these comments for your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*. Your comments and marks are being taken seriously under consideration, promoting the amelioration of our services. We regret that we were not able to satisfy some of your needs. Though, even prior to your arrival we tried our best to fulfill your preferences allocating you in a Sea Front Family Room with wooden floor which is one of the best and privileged rooms at our hotel! If, for any reason, the heating of the room was not enough for your preferences, there could be a change in another room instead of letting a simple matter affecting your holidays’ mood and apparently the whole impression for our hotel. We are always acting on good will as our company’s primary intention is to fulfill the wishes and meeting the preferences of our guests. This is the main reason of having repeated guests for many years as well as a high rating of satisfaction of our guests. Our sincere intention is to provide pleasant and relaxing holidays to our guests. We honestly believe that we worth much better than your rating and we will be happy to give us the chance to prove it the next time you will choose to spend our holidays at our hotel. Sincerely yours, Michael Gasparis Hotel Manager Aldemar Knossos Royal & Royal Villas 5*