Mercure Resort Sanur

Dear Mrs. Anna Seiler, Warmest greeting from Mercure Bali Sanur Resort. Thank you for taking the time to share your sincere feedback and most certainly there’s always room for improvement. First and foremost, I would like to express on behalf of the entire Mercure Bali Sanur Resort, our most sincere apology for the shortcomings you encountered during your stay. Your disappointment and dissatisfaction is fully understandable and this is certainly not the lasting memories we wish our guests to remember us by. Please to inform you that we continue to upgrade our resort and we do regular beach cleaning as well. This is certainly not the standard we aspire to and for this we apologize.If there’s a possibility of you returning to Sanur, it would be our greatest ambition to regain your confidence and I encourage you to contact me directly so I may personally assist you. With Best Regards, Dayu Purba Asst. Guest Experience Manager