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Das Hotel liegt direkt am Strand, der auch wirklich toll ist und die Mitarbeiter an der Rezeption sind wirklich nett und hilfsbereit! Allerdings war das Zimmer nicht ganz sauber und im Badezimmer konnte man den Ameisen zu schauen. Die Mitarbeiter des Taxiservices vom Hotel waren unfreundlich und aufdringlich, das leider unser Feedback sehr runter zieht.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Dauer: | 3-5 Tage im Oktober 2016 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Isabella |
| Alter: | 31-35 |
| Bewertungen: | 29 |
Dear Isa, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are glad to know that you had a pleasant stay with us. I have shared your positive comment with our front office team and sure that this feedback will motivate all of my team to keep up their guest service experience. We take note on your feedback in regard to the room and bathroom cleanliness and have addressed it with our Housekeeping team for their evaluation and improvement. We will ensure that training will be conducted to refresh the team that cleanliness should be done up to our standard. Please be advised that we are engaging third party to provide us with taxi services, we have shared your comments and reminded their team to be professional and friendly at all times. Thank you again for sharing your concern and we look forward to welcoming you again. Sincerely, David Lane General Manager
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